FAQ's
Welcome to our FAQ! We’re delighted to have you with us and to count you among our valued customers. We’ve done our best to answer the most common questions.
Product Information
Below you’ll find some common questions about our products.
How many turns per day does my watch need?
An automatic watch needs around 600 turns per day on average.
The older your watch is, the more daily rotations it will require. For a new watch, 500 turns per day is more than enough.
How does a watch winder work?
Your watch is placed in a rotating cup designed to simulate the natural movement of your wrist. This motion keeps the oil inside the rotor fluid, ensuring the rotor moves smoothly and consistently.
As a result, your watch will stay accurate all year long and be ready to wear at any time.
How can I tell if my watch fits correctly?
Watch winders are designed to fit all types of straps and dials. If there’s any risk that the winder might be too small, it will be clearly mentioned in the product description.
How long should my watch stay on the winder?
Your watch can stay on the winder for up to 12 hours a day. Watch winders are calibrated and programmed to include rest periods, ensuring your timepiece is well cared for.
Where do the products come from?
The watch winders in our catalog come from Germany, China, Turkey, Italy, and Switzerland. Each one is carefully selected, tested, and approved by our team.
SHIPPING & ORDERING
Below you’ll find some of our most frequently asked questions about orders and delivery details.
When will I receive my order?
Processing your order, manufacturing the products, and handling the (free) delivery takes our team between 7 to 14 business days at most.
We do everything we can to ensure you receive your order as quickly as possible, without compromising on the quality of our products.
Some of the watch winders and watch boxes in our catalog are stocked in our workshop, while others are not — which may explain the differences in delivery times between orders.
How can I track my package?
You can track your package by clicking the following link: Track Your Package.
Feel free to contact us in the meantime at: support@le-remontoir-montre.fr
How much does delivery cost?
Delivery is free, with no minimum order quantity required.
We ship throughout Europe.
I haven’t received my order.
A problem with the postal service? Your package is lost, damaged, or destroyed?
With our 100% secure delivery, Le Remontoir Montre handles disputes on your behalf.
Customer satisfaction is our top priority. We don’t pass the blame onto the carrier and leave you to sort it out alone.
We take full responsibility by immediately sending you a new package at our expense.
Feel free to contact us at support@le-remontoir-montre.fr — our team will do everything possible to meet your expectations.
I haven’t received an order confirmation email — is that normal?
Be sure to check your spam folder and add our email address to your contacts afterwards.
If the email isn’t in your spam folder either, feel free to contact us at info@le-remontoir-montre.fr.
CANCELLATION & RETURNS
Below you’ll find some common questions about shipping, returns, and exchanges.
Can I modify my order?
As long as your order is not marked as “being processed,” you can modify it by contacting our customer service team [here].
How do I return my order?
You have a 14-business-day withdrawal period to return your order.
Our accessories undergo strict quality control before each shipment. However, if your order shows any manufacturing defect, please send us a photo of the product (in its original packaging if possible) to support@le-remontoir-montre.fr, along with your order number.
We’ll be able to respond and exchange defective or non-compliant products even after the 14-day period.
All return shipping costs and related charges are the responsibility of the customer.
Can I cancel my order?
You can absolutely cancel your order.
However, if the order is already being shipped, a cancellation fee of 40% of the purchase price will apply.
Feel free to contact us at support@le-remontoir-montre.fr — our team will do its best to meet your needs.
Security
Which payment methods are available?
Your security is our top priority: our website only offers secure and guaranteed payment methods.
We accept:
– Credit cards
– Debit cards
– PayPal
Your banking or credit card details will never be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor.
We do not accept checks.
Is my information secure?
Your information is 100% secure.
The “HTTPS” in our store’s URL reflects the quality and safety of our services. HTTPS is the secure version of HTTP, using SSL/TLS protocols to protect data. It’s widely used to secure financial transactions on e-commerce websites.
As online retailers, we know how essential SSL encryption is today. It’s the best way to protect your data and shield you from hackers or identity theft.
Visually, SSL is represented by a padlock icon in your browser’s address bar, and the “s” in “https” stands for “secure”.