An automatic watch needs 600 turns per day on average.

The older your watch, the more turns per day it will need. When your watch is new, 500 turns per day is more than enough.

Your watch is placed on a rotating cup. The aim is to simulate the movement of your wrist. This movement keeps the oil in the rotor fluid and maintains the rotor’s regular motion.

Your watch will thus stay on time all year round and be ready to wear at any moment.

Watch winders fit all straps and dials. Where there is a risk that the winder may be too small, this is noted on the product page.

Your watch can rotate for 12 hours a day. Our watch winders are calibrated and programmed to respect rest periods for your timepieces.

The winders in our catalogue come from Germany, China, Turkey, Italy and Switzerland. They are selected, tested and approved by us.

Processing your order, manufacturing the products and (free) delivery take our team a maximum of 7 working days.

We do everything we can to ensure you receive your order as quickly as possible, without compromising the quality of our products.

Some of the winders and watch boxes in our catalogue are in our workshop, others are not. This can explain the differences in lead times between orders.

You can track your parcel by clicking the following link: Parcel Tracking.

In the meantime, feel free to contact us: support@le-remontoir-montre.fr

Delivery is free, with no minimum quantity per order. We deliver throughout Europe.

A problem with the postal service? Is your parcel lost, broken or destroyed? 

With our 100% secure delivery, Le Remontoir Montre handles disputes on your behalf. Customer satisfaction is our priority. We do not pass the blame on to the carrier and leave you to "sort it out yourself".

We take full responsibility and immediately send you a new parcel at our expense. 

Feel free to contact us by e-mail at support@le-remontoir-montre.fr: our team will do its utmost to meet your expectations. 

Remember to check your spam folder and then save our e-mail address. If the e-mail is not in your spam folder, contact us at info@le-remontoir-montre.fr

As long as your order is not marked "shipped", you can modify it by contacting customer service here

You have a 30-working-day right of withdrawal to return your order.

Our accessories undergo strict quality control before each shipment. However, if your order shows any manufacturing defect, send us a photo of the product in question (in its original packaging if possible) to the e-mail address: support@le-remontoir-montre.fr along with your order number.

We will be able to respond and exchange defective or non-conforming products beyond 30 days.

All return costs and other charges are borne by the customer.

It is entirely possible to cancel your order. However, if the order is already in transit, cancellation fees will amount to 40% of the purchase price.

Feel free to contact us by e-mail at support@le-remontoir-montre.fr: our team will do its utmost to meet your needs.

Your security is our priority: our site only offers secure, guaranteed payment methods.

We accept:

- Credit cards

- Debit cards

- PayPal

Your bank details and credit card information are never disclosed to us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques.

Your information is 100% secure.

The "HTTPS" in our shop’s URLs reflects the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on e-commerce sites. As online retailers, we are aware that the use of SSL has become indispensable today. It is the best way to protect your data and to protect you against hackers and identity theft.

Visually, the SSL certificate is represented by a padlock that appears in the web browser’s address bar. It is also represented by an “s”, meaning “secure”, added to the “http” protocol in the website’s address bar.